Ranch hand standing by
How can we help?
Tell us what happened and we'll help you get back to the homestead.
Email support
Frequently asked questions
Common questions
Where is my progress saved?
Big Kountry stores up to three homestead save slots locally on your device. The game has no online account or cloud-save service operated by Big Kountry. Your Apple device backup settings may separately include app data.
Does the game need an internet connection?
Core gameplay is offline-friendly and has no gameplay network service. An internet connection may still be needed to download or update the game from the App Store and to use external support or privacy links.
Are there ads or in-app purchases?
No. Big Kountry is designed as a one-time paid download with no advertising and no in-app purchases.
What accessibility options are available?
Open Menu → Settings & Accessibility for larger text, left-handed controls, reduced motion, and optional haptics. These choices are stored only on your device.
What should I try if the game is not responding?
Return to the Home Screen and reopen the game. If the issue continues, restart your device and make sure you have the newest App Store version. Avoid deleting the app while troubleshooting because local save data may be removed.
How do I redownload a purchase?
Open the App Store with the Apple Account that originally purchased the game, then redownload it from your purchase history. Apple handles billing and purchase history; Big Kountry does not receive payment-card details.
How do I report a privacy concern?
Read our Privacy Policy, then email zackfrea@gmail.com with the subject “Big Kountry Privacy.”
Still stuck?
We'll take a look.
Support is available by email at zackfrea@gmail.com.
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